At Gmart.sg, we are committed to providing you with fresh and high-quality groceries. If you are not completely satisfied with your purchase, we are here to assist you. Please read our policy below for details on returns and exchanges.

Returns

Eligibility

1. Time Frame: Perishable items can be returned within 24 hours of delivery. Non-perishable items can be returned within 7 days of purchase.
2. Condition: Items must be in the same condition that you received them. Perishable items should be stored properly (e.g., refrigerated if required) to qualify for a return.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used perishable goods
• Items without original packaging
• Damaged items due to improper storage by the customer
• Personal care products
• Items marked as final sale

Return Process

1. Initiate a Return: Contact our Customer Service team at customer.service@gmart.sg or call us at +65-87980950 to initiate the return process.
2. Return Authorization: After your return request is approved, you will receive an instruction how to return your item.
3. Return the Item: Return the item to our designated return location or schedule a pick-up if applicable.
    

Exchanges

Eligibility

Items can be exchanged under the following conditions:

1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for an exchange.
2. Incorrect Items: If you receive the wrong item, please contact us within 24 hours to arrange an exchange.

Exchange Process

1. Contact Us: Reach out to our Customer Service team at customer.service@gmart.sg or call us at +65-87980950 with your order number and details about the product you would like to exchange.
2. Return the Item: Once approved, you will receive instructions on how to return the item.
3. Replacement: Upon receiving the returned item, we will inspect it and send out a replacement item. If the replacement item is out of stock, you will receive a full refund or store credit.

Refunds

Process

1. Inspection: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
2. Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check Your Bank Account: It may take some time before your refund is officially posted.
2. Contact Your Bank: Processing times can vary, so it may take a few more days for the refund to appear.
3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at customer.service@gmart.sg.

Contact Information

For any questions regarding our Returns & Exchange Policy, please contact us:

• Email: customer.service@gmart.sg
• Phone: +65-87980950
• Address: 109 Bukit Purmei Road, #01-155 Bukit Purmei Ville, Singapore 090109

Thank you for shopping with Gmart.sg!